Need A Hand?

If you need help with Viddyoze or your account, please check the FAQs below. If these do not answer your question, click our Support tab below and get in touch. Please be sure to provide as much information as possible to help us assist you quicker.


I'm new, where do I start?

We recommend watching our short quick start video.

What is the Viddyoze Template Club?

The Template Club is a monthly subscription that gives users access to the entire Viddyoze animation library.

We currently have over 1000 templates to choose from. By becoming a Club member, you'll get instant access to every template we have and also receive 15 brand new animations every single month.

The Template Club is an ever-expanding library of professional animation templates, exclusively created for the Viddyoze platform.

To learn more about Template Club, please click here.

What is Viddyoze Agency?

Viddyoze Agency is the highest level of Viddyoze and gives users access to a host of additional features. These features are exclusive to the Agency level, and cannot be accessed by any other levels.

Features include: Watermarking animations, creating up to 10 videos at once, video scheduling, saving assets & brand palettes for much faster creation, white-label technology and much more.

Viddyoze Agency also gives users access to an in-depth learning portal where you can learn about building and growing your own video agency business. There is several hours of educational content provided by the professionals at Viddyoze.

Viddyoze Agency has been created for serious individuals & teams who want to use Viddyoze to build & grow a business.

To learn more about Viddyoze Agency, please click here

Note: If you are a Viddyoze Agency user, you do not need a Template Club membership.

How do I add a Viddyoze animation to my existing videos?

Viddyoze will export your videos in MP4 format (or MOV for those animations with transparent elements), so you can add them to the beginning of your video with pretty much any video rendering software. We like HitFilm, but other editors are available.

Do the templates come with audio?

You betcha. Every template has a custom-designed audio track to give your animations huge impact – but if you don’t want to use it, that’s cool. Just uncheck the 'include audio' and render your animation for a silent version you can add your own sound to later.

How long do templates take to render?

It depends on how many people are using our servers at the time, but they’re usually done in about the time it takes to make and drink a coffee.